Privacy Policy

MedAssure Consulting ("MedAssure", "we", "us" or "our") is committed to protecting the privacy of individuals who visit our website and engage with our services. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. About MedAssure Consulting

MedAssure Consulting is a specialist RACGP accreditation consulting service for Australian general practices. We assist practices with accreditation preparation, policy development, compliance systems and survey readiness.

We operate as a sole trader business based in Perth, Western Australia. Contact details:

• Email: ben@medassure.com.au
• Phone: 0451 703 034
• Website: medassure.com.au

2. What Personal Information We Collect

We may collect the following types of personal information:

Information you provide to us

• Name and contact details (email address, phone number)
• Practice name and location
• Information about your practice's accreditation situation provided through enquiry forms or direct communication
• Email address submitted through resource download forms or newsletter signup

Information collected automatically

• Website usage data including pages visited, time on site and referral source
• Device and browser information
• IP address
• Cookie data (see Section 7)

3. How We Use Your Personal Information

We use personal information collected for the following purposes:

• To respond to enquiries and provide consulting services
• To prepare and deliver scoped proposals and engagement documentation
• To send requested resources, downloads or guides
• To send occasional updates or articles where you have subscribed to receive them
• To improve our website and services
• To comply with legal and regulatory obligations

We will not use your personal information for any purpose that is incompatible with the purpose for which it was collected, unless we have your consent or are required to do so by law.

4. How We Store and Protect Your Information

Personal information collected through our website or direct engagement is stored securely. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

Information may be stored using third-party platforms including email services and website hosting providers. These providers are selected with regard to their data security practices.

We retain personal information only for as long as it is needed for the purpose for which it was collected, or as required by law.

5. Disclosure of Personal Information

We do not sell, rent or trade personal information to third parties.

We may disclose personal information in the following limited circumstances:

• To third-party service providers who assist us in operating our business (such as email platforms or website hosting), where those providers are bound by appropriate confidentiality obligations
• Where required or authorised by law
• With your consent

We do not disclose personal information to overseas recipients unless required to do so. Where third-party tools we use store data overseas, we take reasonable steps to ensure those providers maintain appropriate data protection standards.

6. Marketing and Communications

If you have subscribed to receive articles, guides or updates from MedAssure, we may send you periodic communications by email. You can unsubscribe from these communications at any time by clicking the unsubscribe link in any email or by contacting us directly at ben@medassure.com.au.

We will not send unsolicited commercial electronic messages in breach of the Spam Act 2003 (Cth).

7. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. Cookies may be used by our website platform (WordPress) and any analytics tools we use.

You can configure your browser to refuse cookies or to notify you when cookies are being used. Disabling cookies may affect the functionality of some parts of our website.

8. Third-Party Links

Our website may contain links to external websites including the RACGP, AGPAL, QPA and Services Australia. These websites operate under their own privacy policies. MedAssure is not responsible for the privacy practices of third-party websites.

9. Accessing and Correcting Your Personal Information

Under the Australian Privacy Principles, you have the right to request access to personal information we hold about you, and to request correction of that information if it is inaccurate, incomplete or out of date.

To make such a request, contact us at ben@medassure.com.au. We will respond to access and correction requests within a reasonable timeframe.

In some circumstances we may decline to provide access, for example where providing access would be unlawful or would have an unreasonable impact on the privacy of other individuals. We will advise you of any such decision and the reasons where we are permitted to do so.

10. Complaints

If you believe that MedAssure has not handled your personal information in accordance with the Australian Privacy Principles, you may lodge a complaint by contacting us at:

• Email: ben@medassure.com.au
• Phone: 0451 703 034

We will acknowledge your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be published on this page with a revised date. We encourage you to review this policy periodically.